DELIVERY AND RETURNS
OUR DELIVERY CHARGES
Delivery will be added to your order at checkout. Unless otherwise stated, the prices below are based on orders weighing up to 2kg, orders weighing more than 2kg will be charged accordingly.
We are a UK based business but also welcome international orders. Our site automatically detects your country of residence and displays prices in your local currency. Alternatively, you may select your preferred currency using the drop down menu on the top left hand side of each page. At checkout, select your delivery destination and the available shipping options will be displayed.
If you are based outside the UK you may also place your order via our Etsy Shop.
**ORDERS OVER £50 FREE SHIPPING (UK MAINLAND ONLY)**
|UK STANDARD||UK 1ST CLASS|
|LETTER UP TO 250g||£2.50||£7.50|
|PARCEL UP TO 100g||£4.00||£7.50|
|EUROPE STANDARD||EUROPE TRACKED|
|LETTER UP TO 250g||£4.50||£9.00|
|PARCEL UP TO 100g||£6.00||£10.00|
|USA STANDARD||USA TRACKED|
|LETTER UP TO 250g||£6.00||£10.50|
|PARCEL UP TO 100g||£10.00||£12.00|
|CANADA STANDARD||CANADA TRACKED|
|LETTER UP TO 250g||£6.00||£10.50|
|PARCEL UP TO 100g||£7.50||£12.00|
|REST OF WORLD STANDARD||REST OF WORLD TRACKED|
|LETTER UP TO 250g||£7.50||£12.00|
|PARCEL UP TO 100g||£9.00||£13.00|
Providing your items are in stock we will aim to dispatch your order to you within 3 working days. Should your item not be in stock it will be placed on back order. Please note that if an item ordered is out of stock, the rest of the order will be held until everything is available. If you require your order urgently, please contact us to confirm current processing times BEFORE placing your order.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
- Personalised goods
- Gift cards
- Downloadable software products
- Some health, medical and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please see notes below on shipping.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide return address details.
To return your product, please contact us for return address details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please obtain and retain and proof of postage certificate until your refund has been fully processed and completed.